We accept returns within 30 days of delivery. Items must be unused, in their original condition, with all tags attached and in the original packaging. Proof of purchase is required.

1. Email support@lorizy.com with your order number and reason for return
2. We will review your request and respond within 2 business days
3. If approved, we will send you a return label and instructions
4. Pack the bag securely and ship it back
5. Once received and inspected, we will notify you of the outcome

Please note: items sent back without an approved return request will not be accepted.

Return shipping is the customer's responsibility. We recommend using a trackable service. If your item arrived damaged, defective, or incorrect, contact us and we will cover the return shipping in full.

No. We do not charge a restocking fee on any return within the 30-day window, as long as the item is returned unused and in its original condition.

Once we receive your returned item, we inspect it and approve your refund within 3 days. Approved refunds are issued to your original payment method within 10 days of approval. Total estimated time from return receipt to refund: up to 13 days. Your bank may take additional time to post the amount.

If more than 15 days have passed since your refund was approved, contact us at support@lorizy.com.

The following are not eligible for return:

• Sale items and gift cards
• Custom or personalized orders
• Items returned after the 30-day window
• Items that have been used or returned without original packaging

We do not process direct exchanges. The quickest solution is to return your original item and place a new order once the return is approved.

Contact us at support@lorizy.com within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund, including return shipping, at no cost to you.