Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after 
receiving your item to request a return.

To be eligible for a return, your item must be in the same condition 
that you received it, unworn or unused, with tags, and in its original 
packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lorizy.com.

If your return is accepted, we'll send you instructions on how and 
where to send your package. Return shipping costs are the 
responsibility of the customer. We recommend using a trackable 
shipping service, as we are not responsible for items lost in 
transit during return shipping. Items sent back to us without 
first requesting a return will not be accepted.

You can always contact us for any return question at support@lorizy.com.

Cancellation Policy

Orders can be cancelled free of charge within 24 hours of purchase. 
After 24 hours, your order may already be in processing or shipped, 
in which case cancellation is no longer possible. Please wait for 
delivery and initiate a return instead.

To request a cancellation, email support@lorizy.com as soon as 
possible with your order number.

Damages and Issues

Please inspect your order upon reception and contact us immediately 
if the item is defective, damaged, or if you receive the wrong item, 
so that we can evaluate the issue and make it right.

Damaged or incorrect item claims must be submitted within 7 days of 
delivery, along with your order number and clear photos of the issue. 
In these cases, we will cover return shipping costs and arrange a 
replacement or full refund at no additional cost to you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods 
(such as food, flowers, or plants), custom products (such as special 
orders or personalized items), and personal care goods (such as beauty 
products). We also do not accept returns for hazardous materials, 
flammable liquids, or gases. Please get in touch if you have questions 
or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Procedure

1. Email support@lorizy.com with your order number and reason for return
2. We will review your request and respond within 2 days
3. If approved, we will send you instructions on where to send your package
4. Pack the item securely in its original packaging
5. Ship the item back using a trackable shipping service of your choice
6. Once received and inspected, we will notify you of the outcome

Exchanges

The fastest way to ensure you get what you want is to return the item 
you have, and once the return is accepted, make a separate purchase 
for the new item.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer. 
Original outbound shipping costs are non-refundable.

For damaged, defective, or incorrect items, we will cover return 
shipping costs in full.

We recommend keeping your tracking information until your refund 
has been processed. We are not responsible for items lost in transit 
during return shipping.

Restocking Fee

We do not charge a restocking fee for standard returns within the 
30-day window, provided the item is returned unused and in its 
original condition.

Items returned in a condition other than originally received may be 
subject to a partial refund or refusal at our discretion.

Refunds

We will notify you once we've received and inspected your return, 
and let you know if the refund was approved or not. If approved, 
you'll be automatically refunded to your original payment method 
within 10 days.

Please remember it can take additional time for your bank or credit 
card company to process and post the refund.

If more than 15 days have passed since we've approved your 
return, please contact us at support@lorizy.com.

Refund Processing Time

Once we receive your returned item, we inspect it and approve your refund within 3 days. Approved refunds are issued to your original payment method within 10 days of approval.

Total estimated time from return receipt to refund: up to 13 days.

Contact Information

Store name: Lorizy
Company name: Elisiar LLC
Company Address: 1209 Mountain Road Place Northeast, Albuquerque, 
NM 87110, USA
Warehouse Address: 540 Silver Creek Rd NW, Albuquerque, NM 87121, USA
Phone: +15055282651
Email: support@lorizy.com

Monday to Friday | 9:00 AM – 5:00 PM (MT)
Weekends | 11:00 AM – 4:00 PM (MT)

We aim to respond to your inquiries within 24 hours.